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NCAA Demands Airlines Uphold Passengers Rights Amidst Flight Cancellations, Delays

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The Nigeria Civil Aviation Authority (NCAA) has urged airlines operating in the country to uphold customers’ rights following increasing complaints about flight cancellations and delays.

Addressing airline representatives, aviation agency officials, and other stakeholders at an interactive forum, Chris Najomo, NCAA Director General, vowed to address the causes of these disruptions and crack down on passengers’ unruly behaviour at airports.

He expressed concern over the rising trend of delays and cancellations, emphasising that such issues undermine passenger confidence and disrupt travel plans.

“Air travel is not just about transporting passengers from one point to another; it is about doing so with reliability, efficiency, and accountability.

When delays and cancellations occur, they disrupt plans, cause financial losses, and undermine passenger confidence in our aviation system.”

Najomo directed airlines to align their operations with the Nigeria Civil Aviation Regulation (NCAR) and adhere to the Nigeria Civil Aviation (Consumer Protection) Regulations, 2023.

He reminded airlines of their obligations to promptly inform passengers of schedule changes, delays, or cancellations and to provide necessary compensation, refreshments, accommodation, and alternative travel arrangements where applicable.

“Delays and cancellations are sometimes inevitable, but poor management of these disruptions is not. It is the responsibility of airlines to ensure that every disruption, whether due to operational, technical, or weather-related challenges, is handled with the utmost professionalism and regard for passengers’ rights.

Particularly as we are in the harmattan season with poor weather conditions that will affect flight operations,” he said.

Beyond addressing airline inefficiencies, Najomo condemned the increasing incidents of unruly passenger behaviour, including damage to airport facilities and confrontations with airline and airport staff during flight disruptions.

He vowed to hold such passengers accountable, stating that the NCAA would prosecute individuals who violate airport regulations.

“This is also extended to passengers to educate them on their responsibilities, as the NCAA will also be joining airlines to enforce penalties for unrulybehaviourr, With rights come responsibilities,” Najomo said.

He warned that non-compliance with these regulations would attract sanctions, adding that the NCAA would intensify its monitoring and enforcement efforts to ensure compliance.

The Director General also urged airlines not to sell tickets to destinations where adverse weather conditions, as predicted by the Nigeria Meteorological Agency (NIMET), are likely to cause disruptions.

The directive comes as the harmattan, a period typically marked by poor weather conditions that affect flight operations.

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Business

Cement: Manufacturers Post N5.8tn Nine Months Revenue

The surge in the revenue is being driven by the increasing prices of cement selling N12,000 to N15,000 between July and September 2026 in Lagos and Ogun States, compared with around N10,000 sold in September 2025.

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The three largest cement manufacturers in Nigeria Dangote Cement Plc, Lafarge Africa Plc, and BUA Cement Plc have reported a combined N5.8 trillion revenue for the nine months ended September 30, 2026.

The surge in the revenue is being driven by the increasing prices of cement selling N12,000 to N15,000 between July and September 2026 in Lagos and Ogun States, compared with around N10,000 sold in September 2025.

THISDAY reported that their unaudited result and accounts, the N5.8 trillion revenue is about 21 per cent increase over the N4.8 trillion revenue reported in nine months of 2025.

A breakdown revealed that Dangote Cement reported N3.8 trillion revenue during the period under review, about 19.6 per cent increase when compared to N3.15 trillion in 2025.

Dangote Cement’s production capacity increased by 9 per cent to 22.1million metric tonnes from 20.2 million tonnes in the corresponding period of 2025. It sold 14.1Mt, up by 6.4 per cent in the period under review. Its average selling price also rose by 9.4 per cent to N170,493 per tonne.

Exports of cement and clinker from Nigeria increased by 41.8 per cent to 1.5Mt, including 26 clinker shipments to Ghana, Cameroon and Ivory Coast. The company’s operations in other African countries sold 9.1Mt, up by 14 per cent. Senegal grew by 30%, Ethiopia by 19 per cent and Tanzania by nine per cent, and a new grinding plant in Ivory Coast sold 0.53Mt. Sales in Ghana and Cameroon were lower.

The first phase of the company’s 6Mt/yr plant at Itori in Ogun state is on track to be commissioned in 2027, part of a plan to increase capacity to 80Mt/yr from 55Mt/yr across Africa.

On its part, BUA Cement posted N1.09 trillion revenue, a growth of 26.5 per cent from N858.72 billion in 2025, while HBM Nigeria declared N928.25 billion revenue, representing an increase of nearly 19 per cent from N780.5 billion in 2025.

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Dangote Says Refinery’s IPO Misses 10 Million Investors Target

According to him, the company is yet to establish the official number of investors who participated in the offer, as the necessary reports are still being compiled.

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Chairman of Dangote Industries Limited (DIL), Aliko Dangote, has disclosed that the initial public offering (IPO) of the Dangote Petroleum Refinery failed to meet its target of attracting 10 million investors.

Dangote disclosed this during the 25th annual conference of the Women in Management, Business and Public Service (WIMBIZ) in Lagos.

Dangote, however, said the public offer recorded significant participation, attracting millions of investors despite not reaching the projected figure.

According to him, the company is yet to establish the official number of investors who participated in the offer, as the necessary reports are still being compiled.

“We cannot tell the figure right away because we have not reported to this, but we’ve gotten an amazing demand from various people,” Dangote said.

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Dangote Rice Mill in Jigawa Begins Processing

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The Jigawa State Government investment tracker has confirmed that the Dangote Rice Mill in Hadin is operational with a processing capacity of 32 tonnes per hour, equivalent to roughly 280,000 tonnes annually.

The commencement of the rice mill is trending on a video shared on X.

The footage comes 12 years after Aliko Dangote committed $1 billion to commercial rice farming and processing across Nigeria

The facility is linked to commercial cultivation schemes around Hadejia and Kafin Hausa.

Dangote Group signed a memorandum of understanding with the Federal Government in August 2014 to invest $1 billion in integrated rice farming and milling across Jigawa, Kebbi, Niger, Kwara and Edo states. Two years later, the company launched an 8,000-hectare rice outgrower scheme in Hadejia, Jigawa State. Participating farmers received improved seeds, fertilisers and technical support, and the company committed to buying their harvested paddy for processing.By February 2017, the outgrower scheme had expanded to 25,000 hectares across 14 states. Dangote set a target of 225,000 metric tonnes of milled rice by the end of that year, with an ambition of reaching one million tonnes annually. Construction announcements followed over several years without matching production results.

Dangote laid the foundation for a processing plant in Hadin, Kaugama Local Government Area of Jigawa State, in March 2018.

The facility was initially designed to handle 16 tonnes of paddy per hour.In July 2025, Dangote said Niger State had joined Jigawa, Sokoto, Kebbi, Kano and Nasarawa as locations with rice mills under construction.

By November 2025, the group outlined plans for mills across five states with a combined annual processing capacity of 1.5 million tonnes.

To secure raw materials, Dangote Rice Limited signed a N1.8 trillion paddy rice supply agreement with Niger Foods Security Systems and Logistics Company in July 2025.

The 10-year deal requires Niger State to develop 25,000 hectares of commercial rice farms and support 50,000 local farmers.

In May 2026, Dangote confirmed the company had committed to purchasing one million metric tonnes of paddy rice from Niger Foods over the life of that agreement.

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