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NCAA Demands Airlines Uphold Passengers Rights Amidst Flight Cancellations, Delays

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The Nigeria Civil Aviation Authority (NCAA) has urged airlines operating in the country to uphold customers’ rights following increasing complaints about flight cancellations and delays.

Addressing airline representatives, aviation agency officials, and other stakeholders at an interactive forum, Chris Najomo, NCAA Director General, vowed to address the causes of these disruptions and crack down on passengers’ unruly behaviour at airports.

He expressed concern over the rising trend of delays and cancellations, emphasising that such issues undermine passenger confidence and disrupt travel plans.

“Air travel is not just about transporting passengers from one point to another; it is about doing so with reliability, efficiency, and accountability.

When delays and cancellations occur, they disrupt plans, cause financial losses, and undermine passenger confidence in our aviation system.”

Najomo directed airlines to align their operations with the Nigeria Civil Aviation Regulation (NCAR) and adhere to the Nigeria Civil Aviation (Consumer Protection) Regulations, 2023.

He reminded airlines of their obligations to promptly inform passengers of schedule changes, delays, or cancellations and to provide necessary compensation, refreshments, accommodation, and alternative travel arrangements where applicable.

“Delays and cancellations are sometimes inevitable, but poor management of these disruptions is not. It is the responsibility of airlines to ensure that every disruption, whether due to operational, technical, or weather-related challenges, is handled with the utmost professionalism and regard for passengers’ rights.

Particularly as we are in the harmattan season with poor weather conditions that will affect flight operations,” he said.

Beyond addressing airline inefficiencies, Najomo condemned the increasing incidents of unruly passenger behaviour, including damage to airport facilities and confrontations with airline and airport staff during flight disruptions.

He vowed to hold such passengers accountable, stating that the NCAA would prosecute individuals who violate airport regulations.

“This is also extended to passengers to educate them on their responsibilities, as the NCAA will also be joining airlines to enforce penalties for unrulybehaviourr, With rights come responsibilities,” Najomo said.

He warned that non-compliance with these regulations would attract sanctions, adding that the NCAA would intensify its monitoring and enforcement efforts to ensure compliance.

The Director General also urged airlines not to sell tickets to destinations where adverse weather conditions, as predicted by the Nigeria Meteorological Agency (NIMET), are likely to cause disruptions.

The directive comes as the harmattan, a period typically marked by poor weather conditions that affect flight operations.

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Business

CBN approves Union Bank, Titan merger

The bank has assured customers that there will be no disruption to existing services, account details will remain unchanged, and customers will continue to access a full suite of products and services seamlessly.

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The Central Bank of Nigeria has approved the merger of Union Bank of Nigeria with Titan Trust Bank Limited,.

This is disclosed in a statement from the bank’s Chief Brand and Marketing Officer, Olufunmilayo Aluko.

Under the terms of the merger, Union Bank has fully absorbed Titan Trust Bank’s operations and assets.

The new institution will continue to operate under the Union Bank brand, while Titan Trust Bank ceases to exist as a separate entity.

With an expanded footprint of over 293 service centres and 937 ATMs nationwide, supported by strengthened digital channels, Union Bank is poised to deliver enhanced value across retail, SME and corporate segments.

Union Bank’s Managing Director and Chief Executive Officer, Yetunde Oni, described the development as “a pivotal moment in our 108-year journey and a launchpad for delivering greater value to our customers.

By blending stability with innovation, we are better positioned to meet the evolving needs of Nigerians and to be their most trusted financial partner.”

The Chairman of the Board of Directors, Bayo Adeleke, added: “This is a new era of growth, collaboration, and shared prosperity. By bringing together the strengths of both institutions, we are committed to creating lasting value for our customers, shareholders, and communities while advancing Nigeria’s financial inclusion agenda.”

The bank has assured customers that there will be no disruption to existing services, account details will remain unchanged, and customers will continue to access a full suite of products and services seamlessly, with an accelerated push towards enhanced digital solutions.

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We are under attack – NNPCL GCEO, Ojulari

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Bayo Ojulari, Group Chief Executive Officer of the Nigeria National Petroleum Company Limited (NNPCL), has announced that he and his management team are currently under serious threat.

Ojulari said his offense is the reforms he has introduced in the oil and gas sector in line with the mandate given to him by President Bola Tinubu to turn around the moribund refinery.

He raised this alarm on Thursday, lamenting that some powerful elements are plotting to remove him from the seat.

The NNPCL boss raised the alarm when he received the delegation of the Petroleum and Natural Gas Senior Staff Association of Nigeria, PENGASSAN, led by its President, Comrade Festus Osifo, at the company’s headquarters, Abuja.

Details shortly…

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Business

Govt, stakeholders to explore industrial policy at W’Africa Manufacturing summit

The collaboration will take centre stage at the West Africa Industrialisation, Manufacturing & Trade Summit & Exhibition 2025, scheduled for October 2025, in Lagos.

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•The Minister of State for Industry, John Enoh

The Federal Government has committed to exploring strategies for implementing the new National Industrial Policy to scale industries and transform West Africa’s economic future, alongside manufacturing stakeholders at an upcoming summit.

The collaboration will take centre stage at the West Africa Industrialisation, Manufacturing & Trade Summit & Exhibition 2025, scheduled for October 2025, in Lagos.

The Minister of State for Industry, John Enoh, at a press conference on Wednesday in Lagos, declared that Nigeria will build its industrial policy on past executive orders targeted at promoting local content, but with a stronger push through the Nigeria First policy.

He said, “The previous administrations have tried to enable industrial growth by coming up with various executive orders.

Those include Executive Orders Three and Five, which were targeted at matters about public procurement and giving priority to Nigerian-made goods.

With the announcement of the Nigeria First policy, what becomes of it will be a function of what this administration does.”

Enoh noted that the Ministry of Industry, Trade, and Investment would follow up on the policy with a nationwide campaign to promote patronage of Nigerian goods and services.

He explained, “The hope is that in the next few months, we’re going to start a national campaign on buying made-in-Nigeria goods and services to follow up the presidential pronouncement of the Nigeria First policy.

We found out that the country could earn about N3tn more in the short term if we can run a successful campaign that can also shift the attitudes of Nigerians.

(The Punch)

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